Shipping

Delivery Times

The service we offer is a door-to-door service. Our estimated delivery times are between 1 to 3 working days for major cities, and 3 to 5 days for outlying areas. TSL will strive to deliver on time, however, things happen which are outside of our control and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Should you have any issues, please contact Customer service on 021 447 4334 or sales@thatshoelady.co.za

Delivery Options

Standard Delivery – All Standard over R2000 orders qualify for FREE delivery.

Should you require a special arrangment such as overnight delivery or weekend delivery, please contact Customer service on 021 447 4334 or sales@thatshoelady.co.za before placing your order.

Confirmation email

As soon as your order is dispatched, we will send you an email to confirm that your order is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will contact you and attempt do deliver a second time. After that the order will be returned to TSL in Cape town.

Tracking and Delivery

To follow your order, please use the link sent to you in your shipping confirmation email.

In the rare circumstance that your item has a defect or is missing from your order, please contact Customer service on 021 447 4334 or sales@thatshoelady.co.za.